Contract Withdrawal Request (D.Lgs 209/2025)
In compliance with the most recent European directives, exercising your right of withdrawal on Canellini has become simple, quick, and transparent. If you have changed your mind about your purchase and 14 days have not yet passed since you received the goods, you can start the procedure directly from this page, without having to provide any reason.
How the withdrawal works in 3 steps:
1. Fill out the form: Enter your name, purchase email, and order number.
2. Specify products: If returning only a part, indicate it clearly in the Notes.
3. Receive confirmation: You will receive an official email containing the exact server date and time, serving as a legal receipt on a durable medium.
Useful return information
What happens next? Our Customer Service will process your request within 24/48 hours and send return shipping instructions by email.
Refund terms: We will refund the full amount within 14 days of receiving the items or proof of shipping, using the original payment method.